Reach Company is the first specialized Call center in Palestine. As a service provider company, it is designed to offer solutions to customers and varying prospects through multiple channels; voice, email & web collaboration. The company seeks to build strong client relationships and strategic partnerships in the region through excellent services, dedicated people and superior technology that will result in an exceptional CRM product and outsourcing value.


Diverse operational calls relating to various products, services or processes across various public and private industries will be supported and managed by the company’s services 24 hours a day, 7 days a week. Reach’s services include; inbound services, outbound services and web-enabled services.


Reach Company looks forward to contributing to the Palestinian economy’s progress by creating jobs for qualified individuals especially to housewives and disabled persons.  
 

Your business is in need for a call center’s services if it requires product/service support, IT or help desk support or telephone/Internet sales support.

Yet, since it can be expensive to maintain a call center’s equipment and staff, some companies choose to outsource their telephone functions to an external, efficient and reliable call center, where the staff can be trained to answer phone calls for a number of different companies. Outsourcing allows companies to:

• Focus on their core competency
• Reduce capital investment
• Reduce requirement of manpower
• Expand their business
• Lower management costs

If you have high service requirements and inquiries, if the capital cost for acquiring the technology and the human resources that meets your business needs is prohibitive or if you lack the experience to offer the services, Reach can deliver it to you. We believe we can utilize your needs, because we attained:

• Skilled, professional, customer support and technical service representatives
• Experience with programs similar to yours
• Rapid response to market conditions
• Account management expertise
• Enhanced reporting capabilities
• Remote call monitoring