Reach is more than a contact center; we are customer engagement specialists who take pride in our full range of business services. We are here to provide innovative solutions for your business, save you time and money, and help your company grow and flourish.
When a customer calls for assistance we strive to make the most out of the conversation. At Reach, we aim to engage with your customers, providing them support and peace of mind, while building a relationship with them on your behalf. We also gather and organize valuable market data, and feedback, and provide you with the tools you need to fully make use of our extensive, comprehensive services.
Who are we?
Reach is the first and largest Palestinian contact center for outsource telecommunications. Established in 2009, Reach is a member of PALTEL companies, offering the highest quality performance-driven services, through multi-communication channels.
Reach handles 45,000 calls per day through the use of our Cisco IPCC Technology system, allocated across 260 seats. Our multi-lingual agents are able to receive and make calls around the world, and are experts in a variety of industries.
With years of experience and expertise, Reach serves a wide variety of industries, and we are actively growing our call center services.
Reach agents are trained and equipped with information to answer tough calls, or to know when to pass calls on to our expert level specialists.
Reach is actively working with clients in the following industries:
Firstly, we at Jawwal take pride in our relationship with your company considering that it’s a strategic relationship based on partnership, cooperation, and collaboration, aiming for growth and development.
That being said, we can only praise your company as the first contact center in Palestine to win first prize for the “Best Specialized Call Center,” in the Call Center competition in in Europe, Africa and the Middle East, which is a direct result of your tireless work, devotion and dedication to providing the highest possible quality call center services and in assisting our customers throughout the years of our cooperation.
We appreciate your efforts and take pride in your achievements which place Palestine on the map regionally and internationally for specialized call centers. We wish for your further growth and success in serving our country and our people.
Much respect and acknowledgment,
Management Team, Palestinian Cellular, Jawwal
Serving our clients is our slogan at the Northern Electricity Distribution Company, where serving the residents is our top priority. We excel at providing our service to our customers around the clock and whenever there’s an emergency. We rely on Reach to provide us with single point contact services in order to receive our valued customer's calls and complaints in which Reach specializes and excels in handling.
The relationship between Northern Electricity Distribution Company and Reach is very professional, thanks to Reach’s high standards and competency, which maintains our strategy and successful partnership through our customer care service. We extend our thanks and appreciation to Reach’s professional staff and management.
NEDCO Management Team
Customer service is such an important part of a company's relationship with its customers, and I have been so thankful to have Reach managing our customer relations. As the founder of Dynomighty, I have always placed great importance in good customer service, since the beginning of the company when I handled all of the orders myself. Knowing that Reach is adeptly handling any potential issues with autonomy and care, I can focus on the proactive aspects of my business and trust in their exceptional service.
Terrence Kelleman, Founder Dynomighty
Reach provides us with call center services. From the start we were very impressed with their talented management team, and dedicated staff who made very notable efforts to take on our company in a very short period of time, and launch their processes smoothly without any disruptions.
We are very happy with the cooperation between CM Trading and Reach, and with their professional team. In fact we are so happy; we are looking to expand our activity with them in the near future.
CM Trading Management Team
Our gratitude and appreciation for your dedication and hard work cannot be expressed in words. Also your company’s exalted values transcend through our vision of “the citizen comes first”.
During the period in which we worked with Reach, we were never disappointed in your performance with the electronic service of the Ministry’s short complaint service phone number 131.
On the contrary, we were able to correspond with our citizens better and more efficiently with less effort for the citizen, which has positively credited our ministry and your company, in dealing with people, and the ability to resolve all complaints with increased efficiency.
We at the ministry of telecommunications and information technology acknowledge and appreciate your efforts for the sake of serving our people and our country.
Blessed be your efforts our sincerest gratitude and respect,
Eng. Muhammed Ali al-Aidi, Advisor to the Minister, Head of Quality Assurance
I recommend Reach.ps to any client / executive who requires mastery-level service with true professionals. Beyond excellence in service, the Reach team members are a pleasure to work with; they were all extremely flexible and highly entrepreneurial. I was so impressed initially when I engaged with Reach for outbound call center work, that I now use Reach for all of my marketing and outreach services: call centers, e-mail marketing, social media management, and even researching prospective clients. It was so thrilling for me to have such an incredibly positive experience with Reach's leadership team that I have personally travelled to their headquarters in Ramallah where we enjoyed several meals together. Now I consider my Reach counterparts to be good friends! My recommendation for working with Reach is unconditionally positive - I find their skills to be on point, and often I often proactively recommend Reach to other business executives in my circles.
Russ W. Rosenzweig, CEO and Founder World Ventures Group
CEO and Founder
86 Pillars LLC
Expert Capital Partners LLC
Silicon Valley Institute for Business Innovation LLC
World Ventures Group
Reach prides itself on the diversity of its staff, and creating careers for the local community. Reach ensures at least 5% of its employment capacity is dedicated to the disabled, and currently 32% of our employees are women. Plus, reach has special programs for university students, often offering them their first steps towards a promising career.
We have proudly mentored and watched our professionals learn and grow. Want more information on careers with us? We would love to have you aboard our award winning team.
All in all, our outsource telecommunications service to your business translates to: satisfied, well cared for customers, and invaluable consumer reporting and data for your company.
Reach us today to learn how our contact center can best serve your company's specific needs.
Email us at firstname.lastname@example.org
Call us at +970 (2) 2945000
Located at Jerusalem Street, Al-Bireh, Palestine | P.O.Box 4464